Q1: Are you trading company or manufacturer ?

A: We are factory.

Q2: Do you provide samples ? Is it free or extra ?

A: Yes, we could offer the sample to test and check quality for free, but we do not pay for the cost of freight.

Q3: How do you ship the samples and how long does it take to arrive?

A: We usually ship them by DHL, UPS and FedEx. It usually takes 10-20 days to arrive. Airline and sea shipping also optional.

Q4: How long is your delivery time?

A: Generally it is 5-10 days if the goods are in stock. or it is 15-45 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q5: Do you offer guarantee for the products?

A: Yes, we offer 1 year warranty for our products.

Q6: What is your terms of payment ?

A: Payment<=10000USD, 100% in advance. Payment>=10000USD, 50% T/T in advance ,balance before shipment. We'll show you the photos of the products and packages before you pay the balance.

Q7: Do you have any MOQ limit for first order?

A: Low MOQ, it is different from each models.

Q8: Is it OK to print our logo on your product?

A: Yes. Please inform us formally before our production and confirm the design based on our sample after getting your authorization letters.

Q9: What is your terms of packing?

A: Generally, we pack our goods in color boxes. If you have legally registered patent, we can pack the goods in your branded boxes once we get your authorization letter.

Q10: How to deal with the faulty?

A: Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.01%. Secondly, during the guarantee period, we will send new ones with new order, Or we can discuss the solutions.

Q11: What is your terms of delivery?

A: Usually FOB, but it is also acceptable to choose EXW, CFR or CIF.